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Confirmation message

When to use this component

You should use it in a confirmation page at the end of a transaction.

How it works

Confirmation pages reassure users that they have completed a transaction and helps them understand what to expect next.

Your confirmation page must include:

  • a reference number, if there is one
  • details of what happens next and when
  • contact details for the service
  • links to information or services that users are likely to need next
  • a link to your feedback page
  • a way for users to save a record of the transaction, for example, as a PDF

Known gaps

Research is needed on the best way to confirm transactions that are part of a wider user task. For example, where you might need to emphasise next steps more than completion of that particular transaction.

Figma Reference

Find more information regarding Confirmation Message in Figma Community File


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